Deskripsi Pekerjaan
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries and territories. We are committed to delivering exceptional customer experiences through innovative financial solutions and operational excellence. As a Senior Officer in our Retail Operational Readiness Centre, you'll join a dynamic team dedicated to ensuring seamless retail banking operations across our expanding digital and physical channels. This role offers a unique opportunity to drive operational resilience while contributing to UOB's strategic growth in Southeast Asia's competitive banking landscape.
Positioned at the intersection of technology and banking operations, this role requires proactive problem-solving and a deep understanding of retail banking ecosystems. You'll collaborate with cross-functional teams to implement robust operational frameworks that enhance service delivery while maintaining strict compliance standards. UOB offers comprehensive training programs, competitive remuneration, and clear career advancement pathways for high-performing professionals.
Tanggung Jawab
- Oversee end-to-end operational readiness for retail banking services across digital and physical channels
- Develop and implement risk mitigation strategies for operational vulnerabilities
- Coordinate with IT, compliance, and customer service teams to ensure seamless service delivery
- Monitor operational KPIs and generate performance reports for senior stakeholders
- Conduct root cause analysis for operational incidents and implement corrective actions
- Ensure adherence to regulatory requirements and internal audit protocols
- Train staff on operational procedures and compliance standards
- Manage vendor relationships for operational support services
Kualifikasi
- Bachelor's degree in Business, Finance, Information Technology, or related field
- Minimum 5 years of experience in banking operations or financial services
- Strong understanding of retail banking processes and regulatory frameworks
- Proficiency in operational risk management and compliance standards
- Experience with banking technology platforms and digital transformation initiatives
- Excellent analytical skills with data-driven decision-making abilities
- Strong leadership capabilities with experience managing cross-functional teams
- Professional certifications in risk management or banking operations (e.g., FRM, CAMS) preferred