Deskripsi Pekerjaan
Join Superb Management as a Senior Operations & CRM Support Executive and drive operational excellence in a dynamic hybrid environment. This pivotal role combines strategic oversight with hands-on execution to optimize business processes, enhance customer relationships, and ensure regulatory compliance. You'll be the backbone of our operations, managing CRM systems, conducting KYC procedures, and providing critical sales support that directly impacts revenue growth. In this position, you'll collaborate cross-functionally to streamline workflows, analyze performance metrics, and implement data-driven improvements. Superb Management offers a competitive compensation package and the flexibility of hybrid work arrangements, allowing you to thrive professionally while maintaining work-life balance.
Tanggung Jawab
- Oversee daily operational workflows and process optimization initiatives
- Manage CRM systems, ensuring data accuracy and customer information integrity
- Conduct comprehensive KYC checks and maintain compliance documentation
- Provide strategic sales support including lead generation and pipeline management
- Coordinate between departments to align operational objectives
- Generate performance reports for operational efficiency analysis
- Implement CRM enhancements and process improvements
Kualifikasi
- Bachelor's degree in Business Administration, Operations, or related field
- Minimum 3-5 years' experience in operations/CRM management
- Proficiency in CRM platforms (Salesforce, HubSpot) and MS Office Suite
- Strong understanding of KYC procedures and compliance regulations
- Excellent analytical and problem-solving abilities
- Exceptional communication and cross-functional collaboration skills
- Proven experience in sales support and pipeline management