Deskripsi Pekerjaan
Join Foundever as a Senior Operations Manager for our prestigious financial/banking account at Glorietta 1. This critical leadership role empowers you to drive operational excellence, foster high-performing teams, and cultivate strategic client relationships in a dynamic financial services environment. You'll be the architect behind streamlined processes, ensuring seamless service delivery while maintaining compliance with stringent banking regulations. The position offers a unique opportunity to shape the customer experience for top-tier financial institutions through data-driven decision-making and innovative performance optimization.
Tanggung Jawab
- Lead, mentor, and develop high-performing teams to achieve KPIs in financial services operations
- Drive operational excellence through process optimization and quality assurance initiatives
- Manage and strengthen client relationships with key banking stakeholders
- Analyze performance metrics to implement targeted improvement strategies
- Ensure strict adherence to financial industry regulations and compliance standards
- Collaborate with cross-functional teams to resolve complex operational challenges
- Develop and execute training programs to enhance team capabilities
Kualifikasi
- Bachelor's degree in Business Administration, Finance, or related field
- 5+ years of operations management experience in financial/banking sector
- Proven track record of leading high-performing customer service teams
- Expertise in call center operations and performance metric analysis
- Strong understanding of banking compliance and regulatory requirements
- Exceptional leadership, communication, and problem-solving skills
- Experience with quality assurance methodologies and process improvement