Deskripsi Pekerjaan
Are you a strategic leader ready to drive operational excellence?
IBEX Global Solutions is looking for a dedicated Senior Operations Manager to oversee and optimize our team performance in Paranaque. In this pivotal role, you will act as the bridge between upper management and frontline operations, ensuring that service delivery meets the highest standards of quality and efficiency.
As a Senior Operations Manager, you will be responsible for mentoring a team of Operations Managers, implementing best practices, and driving process improvements. If you thrive in a fast-paced environment and have a passion for people development and performance metrics, we want to hear from you.
Why Join IBEX Global Solutions?
• Be part of a dynamic team that values innovation and customer satisfaction.
• Opportunity to lead and shape the future of our service operations.
• Comprehensive benefits and a collaborative work culture.
Tanggung Jawab
- Oversee the daily operations of the call center, ensuring alignment with company goals and service level agreements.
- Manage, mentor, and evaluate the performance of a team of Operations Managers and supervisors to foster professional growth.
- Analyze key performance indicators (KPIs) and operational metrics to identify trends, areas for improvement, and strategic growth opportunities.
- Develop and implement training programs to enhance team skills, product knowledge, and customer service standards.
- Collaborate with cross-functional teams to resolve complex operational issues and streamline workflows.
- Ensure compliance with company policies, industry regulations, and quality assurance standards.
- Prepare regular reports for senior leadership regarding team performance, budget adherence, and operational status.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 5-7 years of experience in operations management, preferably within the Call Center or Customer Service industry.
- Proven track record of leading high-performing teams and managing large-scale operations.
- Strong analytical skills with the ability to interpret data and drive decision-making.
- Excellent communication and interpersonal skills, with the ability to motivate and inspire teams.
- Experience in quality assurance, training, and process improvement methodologies.
- Ability to work in a fast-paced environment and adapt to changing priorities effectively.