Deskripsi Pekerjaan
KMC Solutions is seeking a dynamic and highly technical Senior Partner Solutions Engineer (APAC) specializing in CCaaS and AI Solutions. Based in our state-of-the-art Makati City office, you will play a pivotal role in driving the technical enablement, partner success strategies, and overall channel growth across the APAC region.
As a key technical advisor and product advocate, you will bridge the gap between our advanced cloud contact center technologies, artificial intelligence capabilities, and our partners' technical teams. If you possess a unique blend of technical depth, pre-sales acumen, and a passion for empowering partners to deliver world-class Customer Experience (CX) solutions, this is the perfect opportunity for you.
In this role, you will collaborate closely with regional partner managers, solutions architects, and system integrators to design highly scalable, AI-powered communication frameworks. You will be instrumental in positioning our innovative CCaaS portfolio as the solution of choice across the APAC market, driving regional revenue and technical excellence.
Tanggung Jawab
- Lead and deliver comprehensive technical enablement, product training, and certifications for key APAC channel partners and system integrators.
- Collaborate with partner sales teams to architect, scope, and propose enterprise-grade CCaaS and AI-driven solutions.
- Act as the primary technical authority for partners, resolving complex integration, API, security, and architectural inquiries.
- Design, build, and present customized proof-of-concept (PoC) demonstrations highlighting advanced Conversational AI, NLP, and automation workflows.
- Liaise with core product and engineering teams to convey market-specific feature requests, partner feedback, and regional competitive intelligence.
- Represent the organization at key industry events, partner summits, and webinars as a subject matter expert in CCaaS and AI trends.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, Telecom Engineering, or equivalent practical experience.
- Minimum of 5-8 years of experience in pre-sales engineering, solutions architecture, or technical partner enablement, ideally in SaaS/Cloud.
- Deep technical expertise in Contact Center as a Service (CCaaS) ecosystems and conversational AI/NLU technologies.
- Proven capability with APIs (REST/SOAP), webhooks, JavaScript, and cloud architectures (such as AWS, Azure, or GCP).
- Strong understanding of APAC partner landscapes, system integrators, and telecommunication channel dynamics.
- Exceptional verbal and written communication skills with the ability to deliver high-impact presentations to both technical and executive audiences.
- Relevant industry certifications (e.g., AWS, Cloud, CCaaS platforms, or AI/ML certifications) are highly preferred.