Deskripsi Pekerjaan
Join Raffles Medical Group as a Senior Patient Relations Officer and become a vital bridge between healthcare excellence and patient satisfaction. In this dynamic night shift role, you'll drive exceptional patient experiences by addressing inquiries, resolving concerns, and fostering trust in our Business Center operations. Your expertise will directly impact patient retention and loyalty while supporting Raffles' reputation for compassionate care. This permanent position offers the opportunity to work in a fast-paced healthcare environment where your communication skills and problem-solving abilities make a tangible difference in patient journeys.
We seek a dedicated professional to manage complex patient interactions, coordinate with clinical teams, and implement service improvement initiatives. The night shift schedule provides an ideal work-life balance for committed individuals who thrive in after-hours environments. Join our mission to redefine patient-centered care and advance your career in Singapore's leading private healthcare provider.
Tanggung Jawab
- Manage patient inquiries, complaints, and feedback with empathy and professionalism
- Coordinate with medical teams to resolve patient concerns efficiently
- Implement service improvement initiatives to enhance patient satisfaction
- Maintain accurate documentation of patient interactions and resolutions
- Train junior staff on patient relations protocols and best practices
- Collaborate with cross-functional departments to streamline patient journeys
- Monitor service metrics and identify opportunities for process optimization
Kualifikasi
- Degree/Diploma in Healthcare Administration, Business, or related field
- Minimum 3 years of patient relations or customer service experience in healthcare
- Proven track record in conflict resolution and complaint management
- Strong communication skills with ability to navigate sensitive situations
- Proficiency in healthcare CRM systems and documentation tools
- Ability to work independently during night shifts with minimal supervision
- Certification in Healthcare Customer Service or equivalent preferred