Deskripsi Pekerjaan
Are you a dedicated professional seeking a rewarding career in healthcare? Join the team at Sengkang General Hospital as a Senior Patient Service Associate in the Pre-Operative & Admitting Services department. In this pivotal role, you will serve as the first point of contact for patients and their families, ensuring a welcoming and efficient admission experience. Your ability to communicate complex information clearly and provide exceptional customer service will directly impact patient satisfaction and the smooth operation of our critical care centers. We are looking for individuals who possess a strong sense of empathy, resilience, and a commitment to excellence in healthcare service delivery. If you are ready to make a difference in the lives of patients every day, we encourage you to apply.
Tanggung Jawab
- Manage patient admission procedures and pre-operative checks to ensure compliance with hospital protocols.
- Provide professional customer service and handle patient inquiries with empathy and efficiency.
- Verify patient identity and medical information to ensure accurate documentation and billing.
- Assist in coordinating with medical and nursing staff regarding patient transfers and schedules.
- Maintain a clean, organized, and welcoming reception area for all visitors.
- Handle patient grievances and escalations with a focus on conflict resolution.
- Support hospital operations during peak hours to minimize wait times.
Kualifikasi
- GCE 'O' or 'N' Level education or equivalent qualification.
- Minimum 1-2 years of experience in customer service or healthcare administration.
- Strong interpersonal and verbal communication skills.
- Ability to work effectively in a fast-paced and high-pressure environment.
- Basic computer literacy and proficiency in MS Office applications.
- High level of integrity, confidentiality, and professional conduct.
- Ability to stand for long periods and perform physical tasks as required.