Deskripsi Pekerjaan
PT Satu Dental Indonesia is seeking a dedicated Senior Receptionist to lead our front office operations and ensure exceptional patient experiences. As the first point of contact for our dental clinic, you will play a pivotal role in maintaining our high service standards while coordinating daily administrative workflows. This position requires a proactive professional who can multitask efficiently in a fast-paced healthcare environment. You will be responsible for managing patient appointments, handling inquiries, and supporting the dental team to ensure seamless clinic operations. The ideal candidate possesses strong organizational skills, excellent communication abilities, and a commitment to patient-centered care. Join our team to contribute to a positive atmosphere where patients feel welcomed and valued.
Tanggung Jawab
- Coordinate front office operations and ensure efficient patient flow
- Manage appointment scheduling and maintain accurate patient records
- Handle patient inquiries with professionalism and empathy
- Oversee reception area maintenance and ensure cleanliness standards
- Assist in administrative tasks including billing documentation
- Collaborate with dental staff to optimize clinic operations
- Implement and maintain Satu Dental service protocols
Kualifikasi
- Minimum 2 years of experience in front office or reception roles
- Proficiency in Microsoft Office Suite and scheduling software
- Strong verbal and written communication skills in Indonesian
- Ability to multitask and prioritize tasks in a busy environment
- Customer service-oriented with attention to detail
- Basic knowledge of healthcare/dental administration preferred
- Ability to maintain confidentiality of patient information