Deskripsi Pekerjaan
Join Cardinal Health's dynamic team as a Senior Representative in Customer Order Management, where your expertise will directly impact customer satisfaction and operational excellence. This role demands a proactive professional with 3+ years of experience in fast-paced environments, capable of managing complex billing and data tasks while maintaining exceptional communication standards. You'll be instrumental in resolving customer inquiries, ensuring accurate order processing, and supporting team objectives through collaborative problem-solving. The position requires proficiency in Excel for data analysis and SQL for database management, enabling you to streamline workflows and deliver actionable insights. In this high-impact role, you'll thrive in a target-driven atmosphere where attention to detail and efficiency are paramount. Cardinal Health offers a collaborative culture that values innovation, professional growth, and the opportunity to contribute to global healthcare solutions.
Tanggung Jawab
- Manage end-to-end customer order processing, ensuring accuracy and timely fulfillment
- Handle complex billing inquiries and resolve data discrepancies with precision
- Analyze order data using Excel and SQL to identify trends and process improvements
- Collaborate with cross-functional teams to resolve customer issues and meet SLAs
- Maintain detailed documentation of order transactions and customer communications
- Support team members through knowledge sharing and process optimization initiatives
- Continuously improve workflows to enhance efficiency and customer satisfaction metrics
Kualifikasi
- Minimum 3 years of experience in customer service, order management, or related field
- Advanced proficiency in Microsoft Excel (formulas, pivot tables, data analysis)
- Strong SQL skills for data extraction and database management
- Exceptional verbal and written communication abilities
- Proven ability to thrive in fast-paced, target-driven environments
- Detail-oriented with strong problem-solving and analytical skills
- Experience in call center or BPO operations preferred
- Ability to work independently while supporting team objectives