Deskripsi Pekerjaan
Are you an experienced hospitality leader with a passion for operational excellence? Hajris Holdings is looking for a dynamic Senior Restaurant Manager to oversee our Q Bistro outlets in Kuala Lumpur. In this pivotal role, you will be the driving force behind our brand's reputation, ensuring that every guest receives an exceptional dining experience while maintaining the highest standards of service and hygiene.
You will be responsible for the seamless operation of two restaurant outlets, acting as both a strategist and a mentor. We are looking for a hands-on leader who is not afraid to lead by example, coach emerging talent, and drive revenue growth. If you thrive in a fast-paced environment and possess a strong track record in restaurant management, we want to hear from you.
Tanggung Jawab
- Oversee daily operations across two Q Bistro restaurant outlets to ensure consistent service quality.
- Monitor and manage outlet profitability, including cost control, inventory management, and labor scheduling.
- Train, mentor, and develop Trainee Restaurant Managers to ensure a high-performing leadership pipeline.
- Implement and enforce strict food safety, hygiene, and cleanliness standards across all shifts.
- Analyze sales data and customer feedback to drive improvements in restaurant performance and guest satisfaction.
- Manage employee performance, conducting regular reviews and fostering a positive, service-oriented team culture.
- Ensure compliance with company policies, local labor laws, and licensing requirements.
- Coordinate with HQ for marketing promotions and menu updates to boost foot traffic and repeat business.
Kualifikasi
- Minimum 3-5 years of experience in restaurant management, preferably in a multi-unit or high-volume casual dining environment.
- Strong leadership skills with a proven ability to coach and develop junior staff.
- In-depth knowledge of F&B operations, including P&L management, inventory tracking, and POS systems.
- Excellent communication and interpersonal skills, with the ability to handle customer complaints professionally.
- A deep commitment to maintaining high standards of food safety and workplace hygiene (HACCP knowledge is a plus).
- Strong problem-solving abilities and a proactive approach to operational challenges.
- Flexibility to work shifts, including weekends and public holidays as required by the business.
- Possess a diploma or degree in Hospitality Management, Culinary Arts, or a related field.