Deskripsi Pekerjaan
Join our premium hospitality team as a Senior Restaurant Supervisor and lead operational excellence in delivering exceptional guest experiences. This pivotal role requires a dynamic leader to oversee daily restaurant operations, ensuring adherence to premium service standards, SOP implementation, and creating memorable dining moments for every guest.
You will manage a dedicated team of service professionals, optimize workflow efficiency, maintain quality control across all touchpoints, and collaborate with cross-functional departments to elevate our service ecosystem. The ideal candidate will drive performance through staff training, inventory management, and proactive problem-solving while upholding our commitment to sustainability and customer satisfaction.
With competitive compensation and opportunities for professional growth, this position offers the chance to shape the future of dining in Tangerang's vibrant hospitality landscape. If you're passionate about leadership and service excellence, we invite you to apply and become a cornerstone of our culinary journey.
Tanggung Jawab
- Lead and mentor restaurant staff to maintain premium service standards
- Oversee daily operations including inventory management, scheduling, and compliance with health regulations
- Implement and monitor SOP execution across all service touchpoints
- Resolve guest inquiries and complaints with prompt, effective solutions
- Coordinate with kitchen and support teams for seamless service delivery
- Conduct staff training sessions and performance evaluations
- Analyze operational metrics to identify improvement opportunities
Kualifikasi
- Minimum 3 years of experience in restaurant supervision or hospitality leadership
- Proven track record in team management and service excellence
- Strong knowledge of SOP implementation and quality control systems
- Excellent communication and conflict resolution skills
- Ability to work efficiently in high-pressure environments
- Certification in hospitality management preferred
- Proficiency in restaurant management software