Deskripsi Pekerjaan
Join Trip.com Group, a global leader in travel services, as a Senior RWFM Lead. In this data-driven role, you will take ownership of automating workforce planning and optimizing resource allocation to deliver exceptional service delivery. You will leverage advanced analytics, forecasting tools, and cross-functional collaboration to enhance operational efficiency and support our dynamic growth. If you thrive on solving complex challenges and driving innovative solutions in a fast-paced environment, this position offers a unique opportunity to make a tangible impact.
As a Senior RWFM Lead, you will be responsible for developing and executing workforce strategies that align with business objectives. You will work closely with operations, IT, and management teams to implement automated scheduling, monitor real-time performance, and provide actionable insights. Your expertise will help us achieve higher productivity, reduce costs, and improve customer satisfaction.
We are looking for an experienced professional with a strong background in workforce management, data analysis, and process automation. You should be comfortable leading projects, mentoring junior team members, and adapting to evolving business needs. If you are ready to take your career to the next level with a world-class company, apply now.
Tanggung Jawab
- Analyze historical data and trends to develop accurate workforce forecasts.
- Design and implement automated scheduling and resource allocation models.
- Partner with cross-functional teams to align workforce plans with strategic business goals.
- Monitor service delivery KPIs and proactively adjust plans to meet targets.
- Lead initiatives to improve forecasting accuracy and operational efficiency.
- Generate comprehensive reports and dashboards for senior management.
- Mentor and guide junior analysts in workforce management best practices.
- Stay current with industry tools and trends to continuously enhance processes.
Kualifikasi
- Bachelor’s degree in Business, Information Technology, Operations Management, or related field.
- 5+ years of experience in workforce management, resource planning, or similar role.
- Proven expertise in data analysis, forecasting, and statistical modeling.
- Hands-on experience with workforce management software and automation platforms.
- Excellent communication, presentation, and stakeholder management skills.
- Demonstrated ability to lead projects and drive organizational change.
- Comfortable working in a fast-paced, data-driven environment.
- Knowledge of the travel or e-commerce industry is an advantage.