Deskripsi Pekerjaan
Johnson Controls is a Fortune 500 company and a global leader in smart, healthy, and sustainable buildings. We are seeking a highly motivated Senior Service Delivery Manager to join our dynamic team in Singapore. In this pivotal role, you will oversee the end-to-end service delivery operations, ensuring that our clients receive world-class support while maintaining the highest standards of efficiency and quality. You will act as a bridge between technical teams and business stakeholders, driving strategic initiatives that enhance operational performance. If you are a results-oriented leader passionate about process optimization and team growth, we want to hear from you.
Tanggung Jawab
- Lead and mentor a cross-functional service delivery team, fostering a culture of excellence and continuous improvement.
- Manage client relationships and Service Level Agreements (SLAs), ensuring 100% satisfaction and timely resolution of critical issues.
- Develop and implement operational strategies to optimize workflow, reduce costs, and improve overall service quality.
- Monitor key performance indicators (KPIs) and prepare regular reports for senior management and stakeholders.
- Collaborate with engineering and product teams to translate business requirements into technical solutions.
- Conduct performance reviews and professional development planning for team members to ensure career growth.
- Oversee budget management and resource allocation to ensure project milestones are consistently met.
Kualifikasi
- Bachelor’s degree in Business Administration, Engineering, or a related field; Master’s degree is a plus.
- Minimum of 5-7 years of experience in Service Delivery, Operations Management, or a similar role within the Manufacturing, Transport, or Logistics sector.
- Proven track record of leading high-performing teams and managing complex service portfolios.
- Strong knowledge of ITIL frameworks and service management best practices.
- Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.
- Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities.