Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for fashion retail? Hindo is seeking a talented Senior System Support Engineer to join our dynamic team in Jakarta Raya. In this critical role, you will be the backbone of our retail operations, ensuring that our technical infrastructure remains seamless, secure, and efficient to support our fast-paced retail environment.
You will play a pivotal role in maintaining high system availability, troubleshooting complex technical issues, and implementing innovative solutions to streamline our business processes. If you thrive in an environment where no two days are the same and you love turning technical challenges into business wins, this is the perfect opportunity for you.
Tanggung Jawab
- Monitor and maintain critical retail systems and network infrastructure to ensure 99.9% uptime.
- Provide Tier-2 and Tier-3 technical support to internal departments and retail outlet staff.
- Manage system upgrades, patch deployments, and configuration changes across enterprise environments.
- Collaborate with cross-functional teams to integrate new retail technologies and Point-of-Sale (POS) systems.
- Develop and maintain technical documentation, SOPs, and troubleshooting guides for system stability.
- Proactively identify performance bottlenecks and execute optimization strategies.
- Lead incident response activities for system-wide outages, ensuring minimal disruption to store operations.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 3-5 years of experience in system administration or technical support, preferably within the Retail or E-commerce sector.
- Strong proficiency in Windows/Linux server administration and cloud platforms (AWS/Azure).
- Solid understanding of network protocols, firewalls, and database management (SQL).
- Experience with POS system architecture and retail hardware integration is highly preferred.
- Excellent analytical, problem-solving, and communication skills in both Indonesian and English.
- Ability to remain calm under pressure and manage competing priorities effectively.