Deskripsi Pekerjaan
Are you a seasoned IT professional looking to lead technical excellence? We are currently seeking a dedicated Senior Technical Support Engineer to join our expanding team. In this high-impact role, you will act as a critical troubleshooter, managing our entire Device-as-a-Service (DaaS) laptop fleet to ensure seamless operations. You will be responsible for providing top-tier support to high-profile VIP clients, resolving complex issues with precision, and assisting the Lead System Admin in maintaining our robust IT infrastructure. This position is perfect for a candidate who thrives in a dynamic environment and possesses deep expertise in modern Microsoft technologies.
Tanggung Jawab
- Manage and troubleshoot the DaaS laptop fleet, ensuring optimal performance and security.
- Provide advanced technical support for Windows 10 and 11 operating systems, resolving complex hardware and software issues.
- Administer and configure Microsoft Intune policies and profiles for mobile device management.
- Collaborate with the Lead System Admin to maintain Active Directory (AD) environments and user access controls.
- Deliver high-level VIP support, handling sensitive and time-critical technical requests with professionalism.
- Perform proactive system monitoring and maintenance to prevent downtime and ensure business continuity.
- Document technical procedures, incident reports, and resolutions to improve support efficiency.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in Technical Support, specifically with Windows environments.
- Strong hands-on experience with Microsoft Intune and Mobile Device Management (MDM).
- Proficient in managing Active Directory (AD) and Group Policies.
- Excellent troubleshooting skills with a focus on DaaS (Device-as-a-Service) models.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Experience in providing support for high-profile VIP clients is a strong advantage.