Deskripsi Pekerjaan
Are you a seasoned Telecommunications professional looking to make a global impact? Optum, a leader in health innovation, is seeking a Senior Telecommunications Analyst (Cisco) to join our dynamic team in Metro Manila. In this critical role, you will be the backbone of our unified communications infrastructure, ensuring seamless connectivity and collaboration for our global workforce.
You will be responsible for the design, implementation, and maintenance of advanced Cisco voice and collaboration systems. As a Senior Analyst, you won't just keep the lights on; you will drive technical excellence, troubleshoot complex routing issues, and lead the migration to next-generation telecommunications technologies. If you thrive in high-stakes environments and have a deep technical proficiency in Cisco Call Manager and its ecosystem, we want to hear from you.
Tanggung Jawab
- Design, implement, and maintain enterprise-grade Cisco Unified Communications (UC) solutions.
- Manage and optimize Cisco Call Manager (CUCM) 9.x and above environments for global users.
- Configure and troubleshoot Cisco Unity Voicemail and Cisco Contact Center (UCCE/UCCX) platforms.
- Oversee the deployment and performance monitoring of Cisco Jabber and Webex collaboration tools.
- Collaborate with cross-functional IT teams to resolve complex SIP, H.323, and MGCP voice gateway issues.
- Provide Tier 3 technical support and serve as a subject matter expert for telecom-related incidents.
- Develop detailed technical documentation, system architecture diagrams, and operational standard procedures.
- Ensure compliance with security protocols and performance metrics for all voice-related infrastructure.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 5+ years of professional experience in an enterprise telecommunications environment.
- Proven expertise in Cisco Call Manager (CUCM) 9.x or higher versions.
- Strong technical background with Cisco Unity Voicemail and Contact Center solutions.
- Hands-on experience with Cisco Jabber, video conferencing units, and endpoint management.
- Deep understanding of IP Telephony protocols, QoS (Quality of Service), and network routing/switching.
- CCNA Collaboration or CCNP Collaboration certification is highly preferred.
- Excellent analytical, problem-solving, and communication skills with the ability to work in a global, distributed team.