Deskripsi Pekerjaan
Are you a seasoned technical professional looking to make a significant impact on enterprise-level web systems? Link Business Process Inc. is seeking a Senior Web Application Support Specialist to join our dynamic team in Pasig City. In this pivotal role, you will be the guardian of our production environments, ensuring that our complex web applications, C# backends, and API integrations operate at peak performance, reliability, and security.
As a Senior member of our team, you will not only troubleshoot mission-critical issues but also drive process improvements, mentor junior team members, and collaborate with cross-functional development teams to bridge the gap between technical operations and business goals. If you have a passion for high-availability systems and thrive in a fast-paced environment, we invite you to take the next step in your career with us.
Tanggung Jawab
- Monitor and maintain the health, stability, and performance of production web applications and backend systems.
- Provide expert-level troubleshooting and resolution for complex technical incidents involving C# applications and API integrations.
- Perform root cause analysis (RCA) on recurring system issues and implement robust, long-term technical solutions.
- Collaborate closely with development teams to deploy updates, hotfixes, and patches in a high-availability environment.
- Optimize system configurations and database queries to enhance application performance and user experience.
- Manage production environment configurations and ensure adherence to best practices for system security and data integrity.
- Create and maintain technical documentation, standard operating procedures (SOPs), and knowledge base articles for internal support staff.
- Proactively identify performance bottlenecks and potential failure points before they impact end-users.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- 5+ years of professional experience in application support, software engineering, or technical operations.
- Advanced proficiency in C#/.NET development and a deep understanding of application lifecycle management.
- Strong expertise in API troubleshooting, including RESTful and SOAP-based architectures.
- Solid experience with SQL Server or similar relational databases, including complex query analysis and optimization.
- Familiarity with monitoring tools (e.g., New Relic, Datadog, or ELK Stack) and cloud infrastructure (Azure/AWS).
- Proven ability to work effectively in an Agile/DevOps environment with excellent problem-solving skills.
- Strong communication skills, with the ability to explain complex technical issues to both technical and non-technical stakeholders.