Deskripsi Pekerjaan
Join PT Mitra Solusi Lelang as a Sentra Support Helpdesk Officer and become a vital part of our dynamic IT support team! This full-time position offers an exciting opportunity to deliver exceptional technical assistance to internal staff and clients, ensuring seamless operations of our Sentra system. You'll diagnose hardware/software issues, install/configure software, maintain documentation, and provide end-user training while collaborating with cross-functional teams. We offer competitive compensation, professional development opportunities, and a collaborative work environment where your problem-solving skills directly impact user satisfaction and system efficiency.
As our Sentra Support Helpdesk Officer, you'll be the first point of contact for technical inquiries, troubleshoot complex issues across diverse platforms, and implement preventive measures to minimize downtime. Our ideal candidate thrives in fast-paced environments, demonstrates exceptional customer service, and possesses a passion for technology. PT Mitra Solusi Lelang values innovation and continuous learning, providing you with resources to advance your technical expertise while contributing to our mission of delivering reliable IT solutions.
Tanggung Jawab
- Provide first-line technical support for hardware, software, and network issues via phone, email, and in-person channels
- Diagnose and resolve technical problems related to the Sentra system and associated applications
- Install, configure, and maintain computer systems, peripherals, and software applications
- Document all technical issues, solutions, and system changes in the helpdesk ticketing system
- Train users on system functionalities, best practices, and security protocols
- Monitor system performance and proactively identify potential technical risks
- Collaborate with IT infrastructure team to resolve complex technical escalations
Kualifikasi
- Diploma or bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- Minimum 1-2 years of experience in helpdesk or technical support role
- Strong knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals
- Excellent troubleshooting skills with ability to diagnose hardware/software issues
- Customer-focused mindset with exceptional communication and interpersonal abilities
- Proficiency in helpdesk software (e.g., Zendesk, ServiceNow) and ticket management
- Ability to work independently while collaborating effectively in team environments