Deskripsi Pekerjaan
Are you a driven hospitality professional looking to make a significant impact? PT ULA HOSPITALITY GROUP is excited to announce an opening for a dedicated Server Manager. We are committed to growth and excellence, and we want you to be part of our journey.
In this pivotal role, you will oversee the daily operations of our restaurant, ensuring that every guest leaves with a memorable experience. You will be the face of our service, responsible for mentoring staff, managing inventory, and maintaining the highest standards of hospitality. If you have a passion for service and thrive in a dynamic environment, we want to hear from you.
Tanggung Jawab
- Oversee and coordinate the daily operations and floor service to ensure smooth restaurant performance.
- Train, supervise, and motivate the serving staff to ensure high performance and guest satisfaction.
- Manage inventory levels, place food and beverage orders, and control operational costs.
- Ensure exceptional customer service and resolve guest complaints promptly and professionally.
- Maintain a clean, organized, and safe working environment for all staff and guests.
- Collaborate closely with kitchen staff and management to ensure seamless service delivery.
- Monitor staff schedules, breaks, and shifts to ensure proper coverage during peak hours.
Kualifikasi
- Minimum of 2-3 years of experience in a managerial or supervisory role within the hospitality industry.
- Strong leadership, interpersonal, and communication skills.
- Fluency in English and Bahasa Indonesia is required.
- Ability to work effectively under pressure in a fast-paced, high-volume environment.
- Knowledge of food safety, sanitation, and service standards.
- Proven track record of managing staff and driving operational excellence.
- Customer-oriented mindset with a focus on service quality and guest retention.