Deskripsi Pekerjaan
Join Farma Auto Supply Inc's dynamic team as a Service Administrator and become the backbone of our Service Department! In this pivotal role, you'll orchestrate daily operations with precision and efficiency, ensuring seamless customer experiences from service request to completion. You'll masterfully schedule appointments, process work orders, manage billing cycles, and maintain meticulous records – all while serving as the vital communication hub between clients and technical teams. This position demands exceptional organizational skills and a customer-first mindset, offering the opportunity to optimize workflows and drive departmental excellence in a fast-paced automotive environment. If you thrive in administrative coordination and take pride in operational integrity, we invite you to contribute to our commitment to quality service in Davao City.
Tanggung Jawab
- Coordinate and prioritize daily service requests through efficient scheduling systems
- Process and manage work orders to ensure timely service delivery
- Handle invoicing, billing, and payment processing with accuracy
- Maintain comprehensive digital and physical service records
- Act as primary liaison between customers and technical staff
- Monitor service department performance metrics and report discrepancies
- Implement administrative improvements to enhance operational efficiency
- Ensure compliance with company policies and safety protocols
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1-2 years in administrative coordination or service management
- Proficiency in office software (MS Suite, scheduling tools)
- Strong numerical aptitude for billing and record-keeping
- Excellent verbal and written communication skills
- Ability to multitask in fast-paced environments
- Basic automotive industry knowledge advantageous
- Detail-oriented with problem-solving capabilities