Deskripsi Pekerjaan
Join United Motors Centre as a Service Advisor and become the vital link between our customers and our technical team. In this role, you will be responsible for delivering exceptional customer service by effectively communicating vehicle service and maintenance needs to clients. Your expertise will ensure that our customers receive clear, accurate information, leading to a seamless and satisfying experience at our service center.
As a Service Advisor, you will manage the entire service process, from greeting customers and understanding their concerns to coordinating with technicians and providing detailed explanations of required services and costs. Your role is crucial in building trust and maintaining long-term relationships with our valued clientele.
We are looking for a proactive individual with excellent communication skills and a passion for the automotive industry. If you thrive in a dynamic environment and are committed to customer satisfaction, we encourage you to apply and contribute to the success of United Motors Centre in Jember.
Tanggung Jawab
- Provide exceptional customer service by greeting clients and understanding their vehicle service needs
- Explain recommended services and maintenance procedures in clear, understandable terms
- Coordinate with technicians to ensure accurate diagnosis and timely completion of services
- Prepare service orders and cost estimates for customer approval
- Handle customer inquiries and resolve any concerns or complaints
- Maintain accurate records of customer interactions and service history
- Follow up with customers to ensure satisfaction and address any post-service issues
Kualifikasi
- Previous experience in a customer service role, preferably in the automotive industry
- Strong communication and interpersonal skills
- Ability to explain technical information in non-technical terms
- Proficiency in using service management software and office applications
- High school diploma or equivalent; additional certification in automotive service is a plus
- Ability to work in a fast-paced environment and manage multiple tasks
- Positive attitude and commitment to providing excellent customer service