Deskripsi Pekerjaan
Are you a dedicated professional with a keen eye for detail and a passion for the automotive industry? Global Carfix Indonesia is currently seeking a highly motivated Service Advisor to join our growing team in Surakarta. In this pivotal role, you will serve as the primary point of contact for our customers, acting as the essential link between them and our skilled technicians. Your ability to translate complex technical information into clear, actionable service plans will directly impact our reputation for quality and customer care. We are looking for someone who is not only knowledgeable about automotive systems but also possesses the interpersonal skills to build lasting relationships with our clients. By ensuring every customer interaction is positive and every repair is handled with precision, you will help drive our business forward and ensure 100% customer satisfaction.
The ideal candidate will thrive in a fast-paced environment, managing the flow of service requests while maintaining a welcoming atmosphere in the service center. You will be responsible for the end-to-end customer service experience, from the initial greeting and diagnosis of vehicle issues to the final handover of the vehicle. We offer a collaborative culture where your input is valued, and you will have the opportunity to work with state-of-the-art diagnostic tools and experienced mechanics.
Tanggung Jawab
- Greet and welcome customers warmly, actively listening to their vehicle concerns and complaints.
- Analyze vehicle issues to determine necessary repairs and prepare accurate service estimates.
- Communicate repair plans, timelines, and cost breakdowns clearly and professionally to customers.
- Coordinate with workshop technicians to schedule jobs and ensure efficient workflow and timely service.
- Provide regular updates to customers regarding the status of their vehicles and any changes to the schedule.
- Handle customer inquiries, feedback, and complaints with empathy and professionalism to ensure high satisfaction scores.
- Process payments, warranty claims, and service contracts accurately and efficiently.
Kualifikasi
- Diploma or High School Certificate in Automotive Engineering, Sales, or a related field.
- Previous experience as a Service Advisor or Customer Service Representative in the automotive sector.
- Strong knowledge of automotive systems, maintenance procedures, and basic diagnostic terminology.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Ability to work under pressure and manage multiple customer interactions simultaneously without compromising service quality.
- Proficiency in using computerized workshop management software or point-of-sale systems.