Deskripsi Pekerjaan
Are you passionate about automotive aesthetics and mechanical excellence? PT X-Motors Internasional Group is seeking a highly skilled and customer-focused Service Advisor specializing in Body Repair and Car Modification. Based in the heart of Kelapa Gading, you will be the primary liaison between our elite clientele and our expert technical workshop.
In this role, you won't just be managing service requests; you will be an advisor, consultant, and advocate for our customers' vehicle customization projects. We are looking for a professional who understands the nuances of body repair, paintwork, and aftermarket modifications, ensuring every project is delivered with precision and high-end quality. If you have a keen eye for detail and the ability to turn technical specifications into an exceptional service experience, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for customers seeking body repair and modification services.
- Conduct thorough vehicle inspections to identify damage and recommend necessary bodywork and aesthetic upgrades.
- Prepare accurate and detailed repair estimates, work orders, and project timelines for clients.
- Coordinate with the technical workshop team to ensure all modifications meet company quality standards and client expectations.
- Communicate project status updates to clients proactively, maintaining high levels of customer satisfaction.
- Manage the end-to-end service process, including insurance claim coordination where applicable.
- Maintain records of service history and ensure administrative compliance for every job processed.
Kualifikasi
- Minimum 2-3 years of experience as a Service Advisor or similar role in an automotive body repair or modification workshop.
- Strong technical knowledge of vehicle body repair, chassis alignment, and automotive modification parts.
- Proven ability to manage customer expectations and handle high-pressure environments.
- Excellent communication and interpersonal skills, with the ability to translate technical language for clients.
- Proficiency in using automotive management software and Microsoft Office suite.
- Strong problem-solving abilities and a meticulous attention to detail.
- Willingness to work in the Kelapa Gading area.