Deskripsi Pekerjaan
Join Arvion Services as a Service Advisor and become an integral part of our global customer support excellence team. We're seeking a Cantonese-speaking professional to deliver world-class service from our George Town, Penang location. In this role, you'll be the primary point of contact for customers, providing personalized support that builds lasting relationships while representing our brand values.
This position offers the unique opportunity to work within a multicultural environment where your language skills directly impact customer satisfaction. You'll handle diverse inquiries, resolve complex issues, and contribute to our mission of seamless global communication. The ideal candidate combines cultural fluency with technical problem-solving abilities to deliver exceptional experiences that exceed expectations.
Arvion Services provides comprehensive training and career development opportunities for motivated professionals. If you thrive in dynamic customer-facing roles and want to make a tangible difference in how businesses connect globally, we encourage you to apply and join our award-winning support team.
Tanggung Jawab
- Deliver exceptional customer service in Cantonese and English via phone, email, and chat channels
- Resolve customer inquiries regarding products, services, and account information
- Collaborate with global teams to ensure consistent service delivery across markets
- Maintain detailed records of customer interactions and transactions in CRM systems
- Identify upsell opportunities and recommend appropriate solutions based on customer needs
- Meet performance metrics including customer satisfaction scores and resolution times
- Continuously update knowledge of product offerings and service protocols
Kualifikasi
- Native or fluent proficiency in Cantonese and English (written and spoken)
- Minimum 2 years of customer service or call center experience
- Strong problem-solving abilities with customer-focused mindset
- Proficiency in CRM software and digital communication tools
- Ability to work effectively in multicultural, team-based environments
- Excellent interpersonal skills and emotional intelligence
- High school diploma or equivalent; additional education preferred
- Positive attitude with adaptability to changing processes