Deskripsi Pekerjaan
URGENT HIRING: Service Advisor - Sales Position in Balikpapan
Join our dynamic team as a Service Advisor where you'll play a pivotal role in bridging customer needs with exceptional service solutions. This full-time opportunity in Balikpapan offers a competitive salary package while allowing you to leverage your sales expertise in a fast-paced environment. As the first point of contact, you'll transform customer inquiries into lasting relationships while driving business growth through consultative selling.
We're seeking a professional who thrives in customer-facing roles and possesses the ability to translate technical service requirements into clear, compelling value propositions. This position is ideal for sales-oriented individuals with a passion for automotive or service industries, offering growth potential within our established operations. Apply now to become part of our customer-centric team in Kalimantan Timur.
Tanggung Jawab
- Manage customer service inquiries and provide detailed service consultations
- Prepare accurate cost estimates and service recommendations
- Coordinate with technical teams to ensure timely service delivery
- Upsell additional services and maintenance packages
- Resolve customer complaints with professionalism and empathy
- Maintain comprehensive customer records and service histories
- Collaborate with sales team to achieve monthly targets
- Follow up on service completion and customer satisfaction
Kualifikasi
- Minimum high school diploma; technical degree preferred
- 1-3 years experience in sales or customer service roles
- Strong negotiation and persuasive communication skills
- Ability to work independently and in team environments
- Proficiency in automotive service terminology (advantageous)
- Excellent problem-solving and conflict resolution abilities
- Basic computer literacy with CRM software experience
- Valid driver's license (if applicable to role requirements)