Deskripsi Pekerjaan
Join Cycle & Carriage as a Service Ambassador and become the cornerstone of our Mercedes-Benz customer experience. In this pivotal role, you'll represent luxury automotive excellence while building meaningful relationships with discerning clients. We seek a passionate professional who thrives in dynamic environments and embodies our commitment to premium service. You'll handle complex inquiries, resolve concerns with elegance, and ensure every interaction reflects the sophistication of the Mercedes-Benz brand. This position offers competitive compensation including AWS, performance bonuses, and incentives, alongside opportunities for professional growth within one of Asia's most prestigious automotive groups. If you're ready to elevate customer service standards and contribute to a legacy of excellence, we invite you to apply.
Tanggung Jawab
- Deliver exceptional customer service across multiple channels (phone, email, in-person)
- Resolve complex inquiries and complaints with empathy and efficiency
- Build and maintain strong relationships with Mercedes-Benz clients
- Coordinate with service teams to ensure seamless customer experiences
- Proactively identify opportunities for service improvement
- Promote Mercedes-Benz products and services during customer interactions
- Maintain detailed records of customer communications and transactions
- Adhere to luxury service standards and brand protocols
Kualifikasi
- Minimum 2 years in customer service or luxury retail environment
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Proficiency in CRM systems and Microsoft Office Suite
- Ability to thrive in fast-paced, high-end service settings
- Positive attitude and resilience under pressure
- Valid Singapore work permit or citizenship
- Automotive industry knowledge is advantageous