Deskripsi Pekerjaan
Are you a detail-oriented IT professional looking to launch your career with a global managed services leader? Endeavor Managed Services Philippines Inc. is seeking a dedicated Service Assurance Engineer I to join our high-performing team in Mandaluyong City.
In this critical role, you will act as the guardian of our IT service quality. You will be responsible for monitoring network performance, identifying service bottlenecks, and ensuring that our IT services consistently meet and exceed agreed-upon Service Level Agreements (SLAs). The ideal candidate is proactive, analytical, and thrives in a fast-paced environment where reliability is paramount.
As a Service Assurance Engineer, you will gain hands-on experience with enterprise-grade infrastructure and collaborate with cross-functional teams to resolve complex technical incidents. If you are passionate about system stability, continuous improvement, and delivering seamless user experiences, we want to hear from you.
Tanggung Jawab
- Monitor IT service availability and performance metrics in real-time using enterprise monitoring tools.
- Act as the first point of contact for service disruption alerts, initiating incident response protocols immediately.
- Collaborate with cross-functional technical teams to troubleshoot and resolve network, server, and application-level issues.
- Document incident logs, root cause analysis (RCA) reports, and service improvement recommendations.
- Conduct regular health checks on critical infrastructure to identify potential risks before they impact service delivery.
- Maintain compliance with established Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
- Support the implementation of automated alerting and reporting systems to enhance operational efficiency.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field.
- 1-3 years of experience in Network Operations, Service Desk, or Systems Administration.
- Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL practices.
- Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
- Basic proficiency in networking concepts (TCP/IP, DNS, DHCP, VPNs) and server environments (Windows/Linux).
- Excellent communication skills with the ability to articulate technical issues to non-technical stakeholders.
- Ability to work in shifting schedules, including weekends and holidays, to ensure 24/7 service availability.
- Analytical mindset with strong problem-solving capabilities under high-pressure scenarios.