Deskripsi Pekerjaan
Join our dynamic team as a Service Center Coordinator in Batu Kawan, Penang, where you'll be the central point of contact for all after-sales service and repair operations. This pivotal role demands exceptional organizational skills as you coordinate daily service center activities, manage technician schedules, and ensure seamless customer experiences. You'll handle warranty claims, process service orders, and maintain detailed documentation while liaising between customers and technical teams. The position requires proactive problem-solving abilities to resolve service disruptions and optimize workflow efficiency. If you thrive in a fast-paced environment and excel at balancing multiple priorities, this opportunity offers significant career growth within Malaysia's engineering sector.
Tanggung Jawab
- Coordinate daily service center operations including technician scheduling and dispatch
- Manage after-sales service inquiries and repair order processing
- Act as primary liaison between customers and technical teams
- Oversee warranty claims processing and documentation
- Monitor inventory levels for spare parts and service materials
- Prepare performance reports for service center operations
- Ensure compliance with company service standards and SLAs
Kualifikasi
- Diploma in Engineering, Business Administration, or related field
- Minimum 2 years' experience in service coordination or customer support
- Strong organizational and time-management skills
- Proficiency in service management software and MS Office
- Excellent communication and interpersonal abilities
- Problem-solving mindset with attention to detail
- Ability to work under pressure and handle multiple tasks