Deskripsi Pekerjaan
Join WinterCrib Airconditioning Sales & Services Inc as a Service Coordinator and become the backbone of our customer operations! This pivotal role demands exceptional organizational skills and a passion for client satisfaction. You will orchestrate seamless service experiences by managing complex client schedules, coordinating with technical teams, and ensuring all documentation is meticulously prepared. As the primary communication hub, you'll bridge the gap between clients and our service department while maintaining operational excellence. The ideal candidate thrives in dynamic environments, anticipates client needs, and resolves issues proactively to uphold our reputation for reliability. If you're a detail-oriented professional seeking to make a tangible impact in the HVAC service industry, we invite you to contribute to our mission of delivering unparalleled customer experiences.
Tanggung Jawab
- Coordinate and optimize client service schedules across multiple technicians
- Manage end-to-end service request lifecycle from intake to resolution
- Prepare, process, and maintain service documentation, reports, and invoices
- Facilitate clear communication between clients, technicians, and management
- Monitor service order status and ensure timely completion of all tasks
- Resolve client inquiries and service issues with professionalism and empathy
- Collaborate with sales and technical teams to ensure service quality standards
Kualifikasi
- Associate's degree in Business Administration or related field preferred
- Minimum 2 years experience in customer service, coordination, or administrative roles
- Exceptional verbal and written communication skills in English and Filipino
- Proficiency in scheduling software, CRM systems, and MS Office Suite
- Strong organizational abilities with attention to detail and accuracy
- Ability to multitask effectively in a fast-paced service environment
- Problem-solving mindset with conflict resolution capabilities
- Knowledge of HVAC industry is advantageous but not required