Deskripsi Pekerjaan
Are you a highly organized and customer-focused individual looking for an exciting opportunity to make a real impact? Merit Stainless Steel Inc., a leading innovator in stainless steel solutions, is seeking a dedicated Service Coordinator to join our dynamic team in Marikina City, Metro Manila. This pivotal role involves being the primary point of contact for our valued clients, ensuring seamless service delivery and exceptional customer satisfaction.
At Merit Stainless Steel Inc., we pride ourselves on delivering high-quality products and outstanding support. As our Service Coordinator, you will be instrumental in bridging the gap between our customers and our operational teams, managing inquiries, scheduling services, and resolving issues with efficiency and a friendly demeanor. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering top-tier service, we encourage you to apply.
This is more than just a job; it’s an opportunity to grow your career within a reputable company that values its employees and invests in their success. You will be at the heart of our customer relationships, contributing directly to our reputation for excellence. Join us and become a vital part of a company that is shaping the future of the stainless steel industry in the Philippines!
At Merit Stainless Steel Inc., we pride ourselves on delivering high-quality products and outstanding support. As our Service Coordinator, you will be instrumental in bridging the gap between our customers and our operational teams, managing inquiries, scheduling services, and resolving issues with efficiency and a friendly demeanor. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering top-tier service, we encourage you to apply.
This is more than just a job; it’s an opportunity to grow your career within a reputable company that values its employees and invests in their success. You will be at the heart of our customer relationships, contributing directly to our reputation for excellence. Join us and become a vital part of a company that is shaping the future of the stainless steel industry in the Philippines!
Tanggung Jawab
- Serve as the primary point of contact for customer inquiries, service requests, and support needs via phone, email, and in-person.
- Coordinate and schedule service appointments, installations, and maintenance activities with internal teams and external contractors.
- Process service orders, generate quotations, and manage necessary documentation accurately and efficiently.
- Diagnose and troubleshoot basic customer issues, escalating complex problems to appropriate technical personnel.
- Maintain comprehensive customer records and service history in the CRM system.
- Ensure timely follow-up on all service requests to guarantee customer satisfaction.
- Collaborate with sales, operations, and logistics teams to ensure smooth service delivery and resolve any potential conflicts.
- Provide administrative support to the service department as required.
Kualifikasi
- Proven experience in a customer service, call center, or service coordination role, preferably within a technical or industrial environment.
- Exceptional verbal and written communication skills with a professional and friendly approach.
- Strong organizational abilities and attention to detail, capable of managing multiple tasks simultaneously.
- Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced setting.
- Problem-solving skills with a proactive approach to issue resolution.
- A minimum of a High School Diploma; a college degree in Business Administration or a related field is a plus.
- Knowledge of stainless steel products or the manufacturing industry is an advantage but not required.