Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for customer excellence? Lifeline Diagnostics Supplies, Inc. is looking for a dedicated Service Coordinator to join our growing team in Quezon City. In this pivotal role, you will act as the primary bridge between our technical service operations and our valued clients, ensuring seamless delivery of diagnostic supply solutions.
At Lifeline Diagnostics, we value our employees' well-being as much as our customer satisfaction. We provide a supportive work environment that fosters professional growth and stability. As a successful candidate, you will enjoy a comprehensive benefits package, including a Health Card starting from your probationary period and HMO dependent coverage to ensure you and your family are well taken care of.
If you have a knack for problem-solving, enjoy coordinating complex workflows, and want to build a career with a leader in the diagnostics supplies industry, we want to hear from you!
Tanggung Jawab
- Coordinate service requests and schedule maintenance or supply deliveries efficiently.
- Act as the primary point of contact for clients, addressing inquiries and resolving service-related concerns.
- Maintain accurate logs of service activities, inventory movements, and client interactions in the database.
- Collaborate with internal technical teams to ensure timely resolution of client issues.
- Prepare service reports and documentation for management review.
- Follow up with clients to ensure high levels of satisfaction after service delivery.
- Monitor supply chains and coordinate with logistics for on-time arrivals.
Kualifikasi
- At least 1-2 years of experience in Customer Service, Service Coordination, or a related administrative role.
- Strong communication skills in both English and Filipino (verbal and written).
- Proficient in MS Office Suite and basic CRM or inventory management software.
- Exceptional organizational and time-management skills with the ability to multitask in a fast-paced environment.
- Ability to remain calm and professional under pressure.
- Strong problem-solving skills and a proactive approach to client management.
- Completed at least 2 years of college or possess a Vocational Diploma in a relevant field.