Deskripsi Pekerjaan
Join our dynamic team as a Service Coordinator and become the cornerstone of our customer experience strategy! As the primary point of contact, you'll play a pivotal role in building lasting relationships with clients while ensuring seamless service delivery. This full-time position offers comprehensive medical coverage and flexible work arrangements, allowing you to thrive professionally while maintaining work-life balance.
In this customer-centric role, you'll leverage your exceptional communication skills to resolve inquiries, provide timely solutions, and anticipate client needs. Our supportive environment encourages continuous growth through training programs and cross-functional collaboration. Private Advertiser is committed to fostering a culture of excellence where your contributions directly impact customer satisfaction and business success.
Tanggung Jawab
- Act as the first point of contact for customers via phone, email, and digital channels
- Coordinate service delivery across departments to ensure timely resolution of client requests
- Maintain accurate customer records and documentation in CRM systems
- Proactively identify service improvement opportunities and implement solutions
- Collaborate with technical teams to resolve complex customer issues
- Monitor service performance metrics and prepare regular reports
- Facilitate customer feedback collection and implement enhancement initiatives
Kualifikasi
- Minimum 2 years of customer service or coordination experience
- Strong proficiency in CRM software (Salesforce, Zendesk) and MS Office Suite
- Excellent verbal and written communication skills in English
- Proven ability to multitask and prioritize in fast-paced environments
- Problem-solving mindset with attention to detail
- Relevant certification in customer service management preferred
- Ability to work flexible hours including weekends if required