Deskripsi Pekerjaan
Are you passionate about the vibrant Malaysian coffee culture and delivering top-tier hospitality? Oriental Coffee International, one of Malaysia's fastest-growing traditional coffee chains, is looking for energetic and dedicated individuals to join our team at the Johor Jaya outlet. As a Service Crew member, you are the heartbeat of our cafe, serving as the primary point of contact for our valued guests and ensuring they experience the authentic taste and warmth we are known for.
This is more than just a job; it is an opportunity to build a career in the flourishing Food and Beverage industry. We pride ourselves on creating a supportive work environment where every team member is empowered to grow. Whether you are an experienced F&B professional or a motivated newcomer looking to sharpen your customer service skills, Oriental Coffee offers the training and competitive compensation you need to succeed. We focus on speed, quality, and a 'customer-first' mentality to maintain our reputation as a local favorite.
Join us to become part of a brand that celebrates heritage while embracing modern growth. We offer attractive benefits, performance-based rewards, and a clear pathway for internal promotion. If you are ready to work in a fast-paced, rewarding environment where your hard work is recognized, apply today and brew a better future with us!
Tanggung Jawab
- Warmly greet and seat customers upon arrival, creating a welcoming atmosphere.
- Accurately take food and beverage orders using the POS system and provide recommendations based on the menu.
- Serve meals and signature coffee drinks promptly while ensuring high presentation standards.
- Maintain the cleanliness and organization of the dining area, service stations, and counters at all times.
- Handle customer inquiries and resolve complaints with a professional and positive attitude.
- Process cash and digital payments accurately while managing the register.
- Assist in opening and closing duties, including inventory stock-up and sanitation procedures.
- Collaborate closely with kitchen staff to ensure order accuracy and timely delivery.
Kualifikasi
- Possess at least an SPM or equivalent qualification; higher education is a plus.
- Previous experience in the F&B or hospitality industry is preferred but not mandatory.
- Strong communication skills with fluency in Bahasa Melayu and English (Mandarin is an added advantage).
- A cheerful, energetic personality with a strong commitment to customer service excellence.
- Ability to work in a fast-paced environment and handle physical demands during peak hours.
- Willingness to work on a shift basis, including weekends and public holidays.
- Must be a reliable team player with high integrity and punctuality.
- Valid food handler's certificate and Typhoid vaccination (can be arranged upon hiring).