Deskripsi Pekerjaan
Join PERSOL as a Service Delivery Executive and drive excellence in ICT service operations. This contract role offers the opportunity to bridge the gap between technology solutions and client satisfaction in Singapore's dynamic East Region. You'll be instrumental in ensuring seamless service delivery while maintaining strong client relationships and optimizing operational efficiency. PERSOL provides a collaborative environment where your expertise in service management will directly impact business outcomes and client retention.
As a key member of our service delivery team, you'll work with cutting-edge technologies and industry best practices to deliver exceptional service experiences. This position offers competitive compensation and valuable exposure to diverse ICT projects within a global organization. If you're passionate about service excellence and seeking a contract role that challenges your problem-solving abilities while offering professional growth, we encourage you to apply today.
Tanggung Jawab
- Manage end-to-end service delivery for assigned clients ensuring SLA compliance
- Coordinate cross-functional teams to resolve technical and operational issues
- Monitor service performance metrics and implement continuous improvement initiatives
- Act as primary client liaison for service escalations and communications
- Develop and maintain service documentation including SOPs and knowledge bases
- Conduct regular service reviews with clients to identify enhancement opportunities
- Collaborate with sales and account teams to align service offerings with client needs
- Track service costs and contribute to budget optimization activities
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 3 years of experience in IT service delivery or customer support
- Strong understanding of IT service management frameworks (ITIL preferred)
- Excellent communication and stakeholder management skills
- Proven ability to manage SLAs and service level agreements
- Experience with incident/problem management processes
- Proficiency in service desk tools and ticketing systems
- Ability to work independently with minimal supervision in a contract role