Deskripsi Pekerjaan
Are you a visionary leader ready to shape the future of cloud infrastructure? Our client is expanding its elite Cloud Services Team and is looking for a highly skilled Service Delivery Head to drive operational excellence and innovation in the AWS ecosystem. In this pivotal role, you will be responsible for ensuring seamless delivery of cloud solutions while maintaining the highest standards of client satisfaction.
As the Service Delivery Head, you will act as the bridge between technical execution and business strategy. You will lead a team of talented engineers and architects, overseeing the end-to-end delivery lifecycle from initial consultation to final deployment and maintenance. The ideal candidate will possess a deep understanding of AWS architecture, strong stakeholder management capabilities, and a proven track record of optimizing service delivery processes. If you thrive in a fast-paced environment and are passionate about empowering teams to achieve their best work, we want to hear from you.
Tanggung Jawab
- Lead Cloud Operations: Oversee the daily operations and performance of the Cloud Services team, ensuring 100% uptime and reliability for critical AWS infrastructure.
- Client Relationship Management: Serve as the primary point of contact for key stakeholders, managing expectations and delivering regular performance reports to ensure high levels of client satisfaction.
- Strategy & Planning: Develop and implement robust service delivery strategies, including roadmap planning, resource allocation, and budget management for cloud projects.
- SLA Management: Define, monitor, and enforce Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to guarantee service quality and compliance.
- Team Leadership: Mentor, train, and develop technical staff, fostering a culture of continuous improvement, technical excellence, and collaboration within the team.
- Cost Optimization: Analyze cloud usage patterns to identify opportunities for cost reduction and efficiency improvements within the AWS environment.
- Incident Management: Lead incident response and resolution efforts, conducting post-mortem analyses to prevent future service disruptions.
Kualifikasi
- Education: Bachelor’s Degree in Computer Science, Information Technology, or a related technical field.
- Experience: Minimum of 7-10 years of experience in IT service delivery, cloud computing, or systems engineering, with at least 3 years in a leadership or managerial role.
- AWS Expertise: In-depth knowledge of Amazon Web Services (AWS) architecture, services (EC2, S3, RDS, Lambda, VPC), and best practices.
- Management Skills: Proven ability to lead cross-functional teams and manage complex projects in a high-pressure environment.
- Communication: Excellent verbal and written communication skills, with the ability to translate complex technical concepts for non-technical stakeholders.
- Certifications: AWS Certified Solutions Architect Professional or similar certifications are highly preferred.
- Local Market Knowledge: Experience working within the Philippine IT market or with international clients in the region.