Deskripsi Pekerjaan
Join Public Safety Savings and Loan Association Inc. as a Service Delivery Officer and become the backbone of our IT operations. This full-time onsite role in Cubao, Metro Manila offers a unique opportunity to drive excellence in IT service delivery processes. You'll orchestrate the seamless integration of technology solutions, ensuring our organization operates at peak efficiency while maintaining the highest standards of reliability and security.
As a key member of our IT team, you'll implement governance frameworks that optimize service lifecycle management, from incident resolution to strategic planning. Your expertise will directly impact business continuity by proactively identifying bottlenecks and implementing continuous improvement initiatives. This position is ideal for a detail-oriented professional who thrives in dynamic environments and is passionate about bridging the gap between technology and business objectives.
We offer competitive compensation, comprehensive benefits, and a collaborative work culture that values innovation and professional growth. If you're ready to leverage your technical acumen to transform service delivery operations, we encourage you to apply and contribute to our mission of delivering exceptional financial services through cutting-edge IT solutions.
Tanggung Jawab
- End-to-end management of IT service delivery processes and governance frameworks
- Implementation and monitoring of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Coordination of incident, problem, change, and release management workflows
- Continuous improvement of service delivery efficiency and reliability metrics
- Stakeholder engagement to align IT services with business objectives
- Documentation and optimization of service delivery procedures and policies
- Analysis of service performance data to identify enhancement opportunities
- Collaboration with cross-functional teams to resolve service disruptions
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 3 years of experience in IT service management or operations
- ITIL Foundation certification or equivalent service management knowledge
- Proficiency in IT service management tools (e.g., ServiceNow, Jira)
- Strong analytical skills with data-driven decision-making capabilities
- Exceptional communication and stakeholder management abilities
- Experience with IT infrastructure monitoring and performance tuning
- Knowledge of cybersecurity best practices and compliance frameworks