Deskripsi Pekerjaan
Join SupportNinja as a Service Delivery Solutions Architect and become the architect of transformative customer experiences. In this pivotal role, you'll design and implement scalable service delivery models that seamlessly integrate Sales, Operations, and AI technologies. You'll drive innovation by building high-impact solutions that optimize efficiency, enhance customer satisfaction, and deliver measurable business outcomes. Collaborate with cross-functional teams to analyze complex requirements, translate them into technical blueprints, and oversee end-to-end solution implementation. Your expertise will shape the future of customer experience while working in a dynamic environment that values creativity and strategic thinking. If you're passionate about bridging technology and business to create exceptional service ecosystems, this is your opportunity to make a lasting impact.
Tanggung Jawab
- Design and implement scalable service delivery frameworks integrating Sales, Operations, and AI capabilities
- Analyze business requirements to develop innovative CX solutions that drive customer satisfaction
- Collaborate with cross-functional teams to align technical solutions with strategic objectives
- Oversee end-to-end implementation of service delivery models ensuring scalability and performance
- Develop documentation and governance protocols for service delivery systems
- Continuously optimize solutions using data-driven insights and emerging technologies
- Mentor junior team members and foster a culture of innovation and excellence
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in solutions architecture or service delivery roles
- Proven track record designing scalable CX solutions for enterprise clients
- Expertise in AI integration, automation, and process optimization
- Strong understanding of Sales-Operations alignment and service delivery metrics
- Certifications in AWS/Azure, ITIL, or relevant architecture frameworks preferred
- Exceptional analytical, communication, and stakeholder management skills