Deskripsi Pekerjaan
Join our dynamic team as a Service Delivery Team Lead, where you'll play a pivotal role in ensuring the seamless operation of marine navigation and communication systems. As a leader in this specialized field, you'll be responsible for overseeing a dedicated service team, coordinating maintenance activities, and delivering exceptional service to our clients.
In this position, you'll leverage your technical expertise and leadership skills to drive operational excellence, optimize service delivery processes, and foster a culture of continuous improvement. You'll work closely with cross-functional teams to address complex technical challenges, implement best practices, and ensure compliance with industry standards and regulations.
We're looking for a motivated professional with a passion for marine technology and a commitment to delivering outstanding customer service. If you thrive in a fast-paced environment and enjoy leading teams to success, this opportunity offers a rewarding career path with ample opportunities for growth and professional development.
Tanggung Jawab
- Lead, mentor, and manage a team of service technicians specializing in marine navigation and communication systems
- Oversee service delivery operations, ensuring timely and efficient resolution of technical issues
- Develop and implement service level agreements (SLAs) to maintain high standards of client satisfaction
- Coordinate maintenance schedules, resource allocation, and service prioritization
- Monitor team performance, identify areas for improvement, and implement corrective actions
- Collaborate with engineering and product teams to enhance service offerings and address technical challenges
- Ensure compliance with safety regulations, quality standards, and company policies
- Prepare regular reports on service metrics, team performance, and client feedback
Kualifikasi
- Bachelor's degree in Engineering, Marine Technology, or related field (or equivalent experience)
- Minimum of 5 years of experience in service delivery, with at least 2 years in a leadership role
- Extensive knowledge of marine navigation and communication systems
- Strong technical troubleshooting and problem-solving abilities
- Excellent leadership, communication, and interpersonal skills
- Proven track record of managing service teams and delivering results
- Familiarity with service management software and CRM systems
- Ability to work under pressure and adapt to changing priorities in a fast-paced environment