Deskripsi Pekerjaan
URGENT & FAST MOVING!
Are you a tech-savvy problem solver looking for an urgent, fast-moving opportunity? PERSOL is seeking a dedicated Service Desk professional to join our team in Ang Mo Kio. In this role, you will be the first point of contact for internal employees, providing essential technical support to ensure seamless business operations. We are looking for someone who thrives in a dynamic environment and can handle high volumes of inquiries efficiently.
This contract/ temporary position offers a competitive salary package and the chance to work with a leading HR solutions provider. If you have a strong background in IT support and want to make an immediate impact, we want to hear from you.
Tanggung Jawab
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Manage incoming service requests and incidents via the helpdesk ticketing system.
- Install, configure, and maintain desktop applications and operating systems.
- Assist in the onboarding and offboarding of new employees, setting up their IT equipment.
- Monitor system performance and report technical anomalies to senior IT staff.
- Document all technical procedures and user interactions accurately.
Kualifikasi
- Degree/Diploma in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in a Service Desk or IT Support role.
- Strong working knowledge of Windows operating systems and Microsoft Office Suite.
- Excellent verbal and written communication skills in English.
- Ability to work under pressure in a fast-paced, urgent work environment.
- Customer-centric attitude with a problem-solving mindset.