Deskripsi Pekerjaan
Are you looking to advance your IT career with an organization that truly values its people? Datacom is seeking a dedicated and professional Service Desk Agent to join our dynamic team in Metro Manila. As a global leader in IT services, we are committed to fostering a supportive work environment where your skills are recognized and your growth is prioritized.
In this pivotal role, you will serve as the first point of contact for our clients, providing exceptional technical support and ensuring seamless IT operations. We are looking for a proactive individual who excels at problem-solving and thrives in a fast-paced setting. If you are passionate about technology and enjoy helping others resolve complex issues, this is an excellent opportunity to grow with a world-class organization.
Tanggung Jawab
- Provide first-level technical support and troubleshooting for hardware, software, and network-related issues.
- Log and manage all incidents and service requests accurately within the ticketing system.
- Communicate effectively with users to diagnose technical problems and provide clear, actionable solutions.
- Maintain a high standard of customer service and adhere to established service level agreements (SLAs).
- Collaborate with second and third-level support teams to resolve complex escalations.
- Assist with IT asset management, software deployment, and system maintenance tasks.
- Participate in continuous improvement initiatives and ongoing technical training programs.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
- Proven experience as a Service Desk Agent, Help Desk Support, or IT Support Specialist.
- Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Excellent verbal and written communication skills in English.
- Ability to work independently as well as part of a collaborative team environment.
- Strong problem-solving skills and a genuine customer-centric approach.
- Relevant certifications (e.g., CompTIA A+, Microsoft 365) are a plus.