Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for problem-solving? Novare is looking for a dedicated Service Desk Analyst to join our dynamic team in Bonifacio Global City. In this role, you will be the first point of contact for technical support, ensuring that our internal operations run smoothly and efficiently. You will have the opportunity to troubleshoot complex issues, manage user accounts, and collaborate with diverse teams to drive technical excellence.
At Novare, we value innovation and proactive thinking. As our Service Desk Analyst, you won't just be solving tickets; you will be identifying patterns to improve our IT infrastructure and user experience. If you are eager to grow your career in a fast-paced environment and thrive in a culture of continuous learning, we want to hear from you.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network-related issues.
- Manage user account provisioning, access control, and password resets with high precision.
- Document all technical incidents and resolutions in the ticketing system to maintain a comprehensive knowledge base.
- Escalate critical issues to Tier 2 and Tier 3 support teams while maintaining clear communication with stakeholders.
- Perform regular system audits and miscellaneous maintenance tasks as assigned by the IT Manager.
- Assist in the deployment and configuration of company-issued workstations and peripherals.
- Ensure compliance with IT security policies and data privacy regulations during every support interaction.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 1-2 years of experience in a Service Desk, Help Desk, or IT support environment.
- Proficiency in troubleshooting Windows/macOS operating systems and common business applications (e.g., Office 365, VPN clients).
- Strong understanding of ITIL methodologies and incident management workflows.
- Excellent verbal and written communication skills, with a focus on delivering high-quality customer service.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- A proactive mindset with a strong desire to learn new technologies and processes.