Deskripsi Pekerjaan
Join our dynamic team at Privasia Sdn Bhd as a Service Desk Analyst and become the technical hero our employees rely on! In this pivotal role, you'll be the first point of contact for resolving technical issues, providing exceptional customer service, and ensuring our IT infrastructure runs smoothly. You'll have the opportunity to work with cutting-edge technologies while developing your problem-solving and communication skills in a supportive environment.
As a Service Desk Analyst, you'll play a crucial role in maintaining operational efficiency across our organization. Your expertise will directly impact employee productivity and satisfaction as you troubleshoot hardware and software issues, manage service requests, and implement effective solutions. We're looking for a tech-savvy professional with a passion for helping others and a commitment to continuous learning in the ever-evolving IT landscape.
At Privasia Sdn Bhd, we value innovation, collaboration, and professional growth. This position offers an excellent opportunity to expand your technical knowledge while contributing to our company's success. If you're ready to take your IT career to the next level and make a real difference in a thriving organization, we encourage you to apply today!
Tanggung Jawab
- Provide first-level technical support to resolve hardware, software, and network issues
- Manage and prioritize service requests through the ticketing system
- Install, configure, and troubleshoot desktop and laptop computers
- Assist with software installations, updates, and license management
- Document all support activities, solutions, and knowledge base articles
- Collaborate with the IT team to escalate complex issues as needed
- Conduct user training and provide guidance on best practices
- Monitor system performance and proactively address potential issues
Kualifikasi
- Diploma or degree in Computer Science, Information Technology, or related field
- Minimum 1-2 years of experience in a help desk or technical support role
- Strong knowledge of Windows operating systems and Microsoft Office suite
- Experience with service desk software and ticketing systems
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Certifications such as CompTIA A+, Microsoft MTA, or similar are advantageous
- Basic understanding of networking concepts and security protocols