Deskripsi Pekerjaan
Join Satellite Office as a Service Desk Analyst and become the cornerstone of our IT support infrastructure. As the first point of contact for technical assistance across the organization, you'll play a pivotal role in maintaining operational excellence by resolving hardware, software, and network issues with precision and professionalism. In this dynamic role, you'll leverage your technical expertise to diagnose and resolve user inquiries while ensuring seamless IT service delivery. You'll collaborate with cross-functional teams to implement system improvements, document processes, and drive continuous optimization of our support framework. If you thrive in fast-paced environments and are passionate about delivering exceptional customer service, this position offers an exciting opportunity to grow your career while making tangible impact.
Tanggung Jawab
- Provide first-line IT support via phone, email, and ticketing systems for all employee technical inquiries
- Diagnose and resolve hardware, software, and network issues with minimal disruption to business operations
- Manage and prioritize support tickets using IT service management best practices
- Install, configure, and maintain desktop systems, peripherals, and network equipment
- Document solutions, processes, and knowledge base articles for future reference
- Collaborate with Tier 2/3 teams on complex issues and system deployments
- Monitor system health and proactively address potential technical vulnerabilities
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in service desk or IT support roles
- Proficiency in Windows OS, Microsoft Office Suite, and enterprise applications
- Strong understanding of networking fundamentals and security protocols
- Excellent troubleshooting skills with ability to analyze complex technical problems
- ITIL Foundation certification or equivalent service management training
- Exceptional communication skills with customer-centric approach
- Ability to work independently and collaboratively in team environments