Deskripsi Pekerjaan
Join Unisys as a Service Desk Analyst and become the first point of contact for resolving technical challenges. In this pivotal role, you'll deliver exceptional first-level post-sales technical support via phone, diagnosing and resolving issues across hardware systems, software applications, and network sub-systems. You'll leverage your problem-solving skills to minimize downtime while maintaining high customer satisfaction standards. This position offers dynamic exposure to enterprise technologies while working within a collaborative IT environment. Unisys provides comprehensive training and career growth opportunities for motivated professionals seeking to advance their technical expertise in the rapidly evolving IT landscape.
Tanggung Jawab
- Deliver first-level technical support via phone for hardware, systems, applications, and sub-systems
- Diagnose and resolve technical issues while adhering to service level agreements
- Document incidents, solutions, and knowledge base entries
- Collaborate with senior analysts for complex issue escalation
- Conduct remote troubleshooting and system diagnostics
- Maintain accurate customer communication throughout resolution process
- Contribute to continuous improvement of support workflows
- Train customers on basic system functionalities
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field
- 1-2 years of technical support experience in enterprise environments
- Proficiency with Windows/macOS operating systems
- Strong understanding of networking fundamentals (TCP/IP, DNS)
- Experience with service desk tools (ServiceNow, Jira)
- Excellent verbal communication and problem-solving skills
- ITIL Foundation certification preferred
- Ability to work rotating shifts including weekends