Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart your career with a global leader in business process management? Infosys BPM is currently seeking a highly motivated Service Desk Associate to join our dynamic team in Alabang, Muntinlupa. In this role, you will be the first point of contact for our internal and external clients, providing technical support and ensuring seamless operations.
We pride ourselves on fostering an environment of continuous learning and professional growth. As a Service Desk Associate, you will not only resolve technical queries but also contribute to our commitment to excellence in client service. If you possess a passion for troubleshooting, exceptional communication skills, and a desire to thrive in a fast-paced IT environment, we want to hear from you!
Join a world-class team where your contributions are valued, and your career path is supported by comprehensive training programs and industry-leading resources.
Tanggung Jawab
- Serve as the primary point of contact for end-users seeking technical assistance via phone, email, and chat.
- Troubleshoot, analyze, and resolve hardware, software, and network-related issues efficiently.
- Document all support interactions and incident resolutions in the ticketing system with high accuracy.
- Escalate complex technical issues to Tier 2 or Tier 3 support teams according to established Service Level Agreements (SLAs).
- Assist in the deployment and maintenance of IT infrastructure and end-user hardware.
- Provide remote desktop support to troubleshoot software installations and configuration errors.
- Participate in team meetings to share knowledge and contribute to the improvement of support processes.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 1 year of experience in a Service Desk or IT Help Desk role is preferred; fresh graduates are welcome to apply.
- Strong proficiency in Microsoft Windows OS, Microsoft Office 365, and basic network troubleshooting (TCP/IP, DNS).
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and the ability to work under pressure.
- Highly organized with the ability to multitask in a fast-paced environment.
- Willingness to work in rotating shifts, including weekends and holidays if required.