Deskripsi Pekerjaan
Launch your IT career with Private Advertiser as a Service Desk Associate in Makati City! This entry-level role offers fresh graduates the perfect opportunity to build foundational technical skills while providing exceptional remote customer support. You'll become the first point of contact for clients, diagnosing and resolving hardware, software, and network issues through various channels. Join a dynamic team where continuous learning is encouraged, and gain hands-on experience with industry-standard service management tools. This position is ideal for motivated graduates seeking to develop problem-solving abilities and technical expertise in a collaborative environment.
Tanggung Jawab
- Provide remote technical support to clients via phone, email, and chat
- Troubleshoot and resolve hardware, software, and connectivity issues
- Document all interactions and resolutions in service management systems
- Escalate complex technical issues to senior support staff
- Maintain high customer satisfaction through timely issue resolution
- Collaborate with IT teams to improve service delivery processes
- Stay updated on emerging technologies and best practices
Kualifikasi
- Recent graduate in Computer Science, IT, or related field
- Strong problem-solving and analytical abilities
- Excellent verbal and written communication skills
- Basic knowledge of operating systems and networking
- Customer service orientation with patience and empathy
- Ability to work independently and in team environments
- Proficiency in troubleshooting tools and methodologies
- Willingness to learn and adapt to new technologies