Deskripsi Pekerjaan
As a Service Desk Engineer at Satellite Office, you will serve as the primary point of contact for all technical issues, ensuring seamless operations for our team. Your expertise will be crucial in resolving a wide range of inquiries via telephone, email, and advanced remote support tools. We value a proactive approach to IT support, where your goal is to minimize downtime and maximize user productivity. You will be responsible for diagnosing and resolving complex technical problems, managing user accounts, and maintaining a robust IT environment. This is an exciting opportunity to join a growing organization where your technical skills will make a tangible impact on daily business operations. We are looking for a dedicated professional who thrives in a fast-paced environment and is committed to delivering top-tier service to our employees.
Tanggung Jawab
- Act as the primary point of contact for technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues for end-users.
- Install, configure, and update operating systems and business applications.
- Manage and maintain IT assets, including laptops, printers, and mobile devices.
- Document all incidents, resolutions, and technical procedures accurately in the ticketing system.
- Collaborate with senior IT staff to implement and maintain security policies.
- Provide timely updates to users regarding the status of their support requests.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Proven experience working as a Service Desk Engineer or Helpdesk Support Specialist.
- Strong knowledge of Microsoft Windows, Microsoft Office 365, and Active Directory.
- Excellent troubleshooting skills for hardware peripherals and network connectivity.
- Strong verbal and written communication skills in English.
- Ability to prioritize multiple tickets and work independently under pressure.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.