Deskripsi Pekerjaan
Join PERSOL as a Service Desk / IT Support Administrator and become a vital part of our dynamic IT team. This 1-year contract position offers a competitive salary progression starting at $2,580/month, with an increase to $2,760 effective July 1, 2026. You'll be the first point of contact for technical support, ensuring seamless IT operations across the organization. This role is ideal for IT professionals seeking hands-on experience in a fast-paced environment while contributing to digital transformation initiatives. PERSOL provides comprehensive training and a collaborative workplace culture focused on professional growth and innovation.
Tanggung Jawab
- Provide first-level IT support to employees via phone, email, and in-person troubleshooting
- Diagnose and resolve hardware, software, and network issues efficiently
- Manage user accounts, permissions, and access controls across systems
- Install, configure, and maintain desktop/laptop hardware and software
- Document IT incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior IT staff on complex technical escalations
- Conduct regular system updates and security patch management
Kualifikasi
- Diploma or degree in IT, Computer Science, or related field
- 1-2 years of experience in help desk or IT support roles
- Proficiency in Windows OS, Microsoft Office 365, and enterprise software
- Strong problem-solving skills with analytical approach to technical issues
- Excellent written and verbal communication abilities
- CompTIA A+ or similar IT certification preferred
- Ability to work independently and prioritize tasks effectively