Deskripsi Pekerjaan
Join Asticom as a Service Desk Manager and lead our dynamic IT support team to deliver exceptional technical services across the organization. In this pivotal role, you'll be responsible for managing the day-to-day operations of our service desk, ensuring timely resolution of technical issues, and fostering a culture of continuous improvement. We offer a competitive salary range of ₱40,000 – ₱45,000 per month, along with comprehensive benefits, flexible work arrangements, and clear pathways for career advancement. As a Service Desk Manager at Asticom, you'll have the opportunity to shape our IT service delivery framework, mentor team members, and implement best practices that enhance our operational efficiency. If you're a tech-savvy leader with a passion for customer service and problem-solving, we invite you to apply and become an integral part of our growing organization.
Tanggung Jawab
- Oversee the daily operations of the IT service desk, ensuring prompt resolution of technical issues
- Manage and mentor a team of IT support professionals, providing guidance and performance feedback
- Develop and implement service desk policies, procedures, and best practices
- Monitor service desk metrics and implement continuous improvement initiatives
- Collaborate with other IT departments to ensure seamless service delivery
- Handle escalated technical issues and complex customer inquiries
- Manage service level agreements (SLAs) and ensure compliance with organizational standards
- Conduct regular team meetings and training sessions to enhance technical skills and customer service
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum of 3-5 years of experience in IT support, with at least 2 years in a supervisory role
- Strong knowledge of IT service management frameworks (ITIL preferred)
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Exceptional leadership and team management capabilities
- Strong communication skills, both written and verbal
- Experience with IT service desk software and ticketing systems
- Familiarity with IT security best practices and protocols