Deskripsi Pekerjaan
Join Foundever as a Service Desk Representative and become the frontline hero delivering exceptional customer experiences. In this pivotal role, you'll resolve technical inquiries, troubleshoot system issues, and manage escalations with professionalism and empathy. This position offers a competitive compensation package of up to PHP 20,000 per month, making it ideal for BPO professionals seeking career growth. You'll leverage your 3+ months of BPO experience to efficiently address customer concerns across multiple channels while maintaining service excellence standards. Foundever provides comprehensive training and a supportive environment to help you thrive in IT support and customer service.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat with prompt resolution
- Troubleshoot technical issues including software, hardware, and network connectivity
- Document all interactions and resolutions in ticketing systems
- Escalate complex issues to Tier 2/3 support teams with detailed context
- Maintain high customer satisfaction scores through service excellence
- Adhere to SLAs and compliance protocols for data security
- Collaborate with cross-functional teams to improve service delivery
Kualifikasi
- Minimum 3 months of BPO or customer service experience
- Proficiency in English communication (verbal/written)
- Basic knowledge of Windows OS and common software applications
- Strong problem-solving and troubleshooting abilities
- Ability to work in a fast-paced, target-driven environment
- High school diploma or equivalent; college education preferred
- Customer-focused mindset with patience and empathy